Refund policy

Indolibas Refund & Return Policy

Return Window:
You may request a return within 30 days from the date you receive your order.

Eligibility for Returns:

  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.

  • You must provide proof of purchase or receipt.

Return requests may be submitted within 30 days of delivery through our returns process. Approval of a return, refund, replacement, or store credit is subject to review of the order details and the condition of the item.

Custom-cut fabric, personalized products, made-to-order items, special-order products, sale items, and gift cards are generally non-returnable except in cases of damage, defects, incorrect items, or where required by applicable law.


Return Shipping

At IndoLibas, customer satisfaction is our priority. In most cases, customers do not need to return the product to receive a refund or resolution.

If there is an issue with your order, such as receiving a damaged, defective, or incorrect item, please contact us with clear photos and order details. After review and approval, we may offer a refund, replacement, or store credit without requiring the item to be returned.

In certain cases, IndoLibas may request a return for verification purposes. If a return is requested, customers must obtain prior approval before sending the item back.

Items sent without prior approval may not be accepted.

Exchanges

Certain products, including custom-cut, personalized, made-to-order, and special-order items, are non-returnable except in cases of damage, defects, or fulfillment errors.

Depending on the situation, IndoLibas may process a replacement without requiring the original item to be returned.

Once approved, we will process the replacement and provide updated tracking details if applicable.

Refunds

Refund requests are reviewed based on the issue reported and supporting information provided by the customer.

If approved, refunds will be issued to the original payment method within 5 business days.

Please note that banks or payment providers may take additional time to process and reflect the refund in your account.

For faster resolution, customers are encouraged to contact IndoLibas with photos and complete order details related to the issue.

Cancellations:

  • Cancellation requests may be submitted until the order is fulfilled. Once an order has been fulfilled or shipped, cancellation may no longer be possible.

  • If the order has not shipped, a 5% processing fee may apply to cover payment processing charges.

  • Orders that have already shipped cannot be canceled.

Damaged or Wrong Items:

  • Inspect your order immediately upon receipt.

  • If an item is defective, damaged, or incorrect, contact us at support@indolibas.com within 24 hours, including photos of the item if requested.

  • IndoLibas will decide on return shipping responsibility for damaged or wrong items.


    EU Right of Withdrawal

    Customers residing in the European Union may have the legal right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.

    To exercise your right of withdrawal, you may submit a request through our withdrawal form:

    https://indolibas.com/a/withdrawal

    Once we receive your withdrawal request, we will provide instructions regarding the return process where applicable.

    The customer may be responsible for return shipping costs unless otherwise required by applicable law.

    Certain products may not be eligible for withdrawal or return where permitted by law, including personalized, custom-made, made-to-order, or specially manufactured items.

Contact Us: 24x7
For questions regarding returns or refunds, please reach out:

Legal Name: Indo Libas (A Brand of Vastra Fashion)
Address: 65C, Kailashpuri, Mount Road, Amer Road, Jaipur, Rajasthan, 302002, India