Shipping policy

Standard Shipping Method	Price
Free Shipping (8-10 Working Days)	Free

 

Shipping Cost, methods, and Transit Time for the Middle East Countries:

Yes, we ship worldwide.  International delivery times vary depending on the destination country and the shipping method is chosen.

FAQs about Our Shipping Policy:

What do in-stock, shipping later, and made-to-order mean?

The shipping and processing times depend on the items you're ordering. The status of each product (in stock, shipping later or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.

In Stock
It's in our facilities and ready for a new home! Shipping timelines are usually within 3 business days from the date ordered, but be sure to note the estimated "ships on" on each individual product page - this is the date it will leave our facility. You'll see it above the "Add to Bag" button.

Shipping Later
We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be fulfilled and shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.

Made to order
Once your order has been placed, we need to craft the piece since it’s being made especially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly. 

Will I be charged duties and taxes?

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Indolibas does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

My Order

How do I find my order number?

1. Your Order
   If you have an Indolibas account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.
   
   Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as they can make their way to the junk/spam folder!
   
   2. Gift Order
   If you've been sent a gift, a gift receipt with the order number should've been included. Still can't find it? Send us an email at support@indolibas.com with the gifter's name and email address!

Can I cancel or update my order?

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Once shipped from our side, we won’t be able to cancel or make any changes to your order. You will be responsible for that.

Can I change my address?

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, Indolibas cannot change the address on our end but you can contact to the shipping carrier to submit special delivery instructions.

How can I track my order?

Already have an account?
First, log into your Indolibas account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

 

 

Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders".

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple of hours and if the order was packed on the weekend, it will be updated on the next available business day!

Where is my order?

As soon as your order is dispatched, we will send you a confirmation email with further details or contact us with your order number at support@indolibas.com

Do I have to pay customs/import charges? For overseas deliveries only.

Customs & Import charges may apply. Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges and they must be paid by you. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!

Why is my order missing?

In the unlikely event that you have not received your order please notify us by email at “support@indolibas.com” within 7-8 working days for 15 working days (Standard) from ordering.

What if my package is delayed or does not show up at all?

I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided then you will need to file a claim with your post office.

If your shipment is lost in transit then you have to file a claim with USPS but we will do our best to get it resolved. You need to email customer care at “support@indolibas.com” with your name, order number, and the reason you are emailing. In the subject line please mention “Lost/Missing package”. If you have not received your original package after 30 business days I will replace your package with a new one but you will be responsible for shipping.

My order status says unfulfilled. What does that mean?  

Until the shipping carrier scans the package, your order status will say unfulfilled. Please note that this does not mean your order has not been shipped or prepared. Often times your order can be shipped/in In-transit but the shipping carrier has not yet scanned the package which is why the status states unfulfilled. Please allow 24-48 hours for the carrier to scan the package and your order status will up updated to say fulfilled. Our orders are shipped via USPS, UPS, FedEx, and sometimes other carriers.

What are the charges for return shipping labels?
You need to contact your local shipping service provider to get the price for the return shipping label as we are not responsible for that.

If you have any questions or concerns regarding our Shipping policy, please do not hesitate to contact us. We are always here to help you.

Contact Number: +91 9468961424

Email Address: support@indolibas.com